Support

We're here for you!

Q: I forgot my password for the service portal; what should I do?

Go to the service portal . Click on the link "Forgot your password?". Enter your username or email address and click Send. A new password will be sent to the email address you provided.

Need to reach our support team? The quickest and easiest way is through our service portal. Also, feel free to check out our informative FAQ to see if your question has already been answered there.

Support

Welcome to register your inquiry in our service portal!

Providing you with excellent support is crucial for us at Flex. In our service portal, registered contact persons can quickly and easily register and track the status of their inquiries.

If you don't have login access to our service portal, please contact someone in your organization who has administrator rights in the system.

We answer your questions on weekdays from 8:00 AM to 4:00 PM (day before holiday from 8:00 AM to 2.00 PM). We are available by phone from 8.00 AM to 12.00 PM on weekdays, tel. +46 19 10 39 15.

We look forward to assisting you!

Software updates

19 Sep 2024

Future-Proofing with Flex Applications – Transitioning to .NET 8

16 Aug 2024

Payroll and HR 2024 for Sweden: Eight Must-Knows

12 Oct 2023

Twelve Is Better Than One – How the New Monthly Reporting to Fora Works

Consultation from our experts

Do you need support and advice regarding more extensive adjustments, regulation settings, time groups, events, accounting dimensions, or salary types? Contact us via the service portal, and we will assist you.

Let's share screens!

Encountered an issue? Let's connect and share screens to work through it together! TeamViewer is the tool we use to provide remote support. If you haven't installed it yet, you can quickly and easily download it by clicking the button below.

FAQ

I forgot my password for Flex HRM; what should I do?

If you've forgotten your password, someone with administrator rights at your organization needs to assign a new password by entering it for the relevant user under Administration > General > Users/Authorities. Once the new password is set, specify that the user must change it at the next login. Alternatively, you can click on "Reset Password" to generate a new password, and the user will receive an email prompting them to change their password at the next login.

I forgot my password for the service portal; what should I do?

Go to the service portal. Click on the link "Forgot your password?". Enter your username or email address and click Send. A new password will be sent to the email address you provided.

We need to set up a new company in Flex HRM; how do we do it?

For assistance with setting up a new company in Flex HRM, please get in touch with our consulting booking. Log in to the service portal and navigate to Consultant Booking. There, fill out the web form with more details about your inquiry. We will then get back to you as soon as possible.

We want to integrate Flex HRM with one of our other systems; how do we do it?

You can easily integrate all systems with Flex securely and flexibly. There are two different ways to integrate with Flex: via Web API or text file.

We're happy to help you with your integration questions about our systems. To ensure we can help you in the best possible way and book the right resource for your question, please log in to the service portal and fill out the form found via the Flex Integrations entrance.